Terms And Conditions
These are our terms and conditions. Please read them with care. For t's & c's relating to our Real Deals for You promotion, please go to the bottom of this page.
Jack's Toolbox is the online trading name of Martin & Partners Ltd, Registered office, Gladstone Close, Northampton. NN5 7AY.
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years of age.
Visa (not Visa Electron), Mastercard and Switch are accepted as methods of payment. All transactions are in pounds sterling.
Charge for standard delivery within Zone A is £5.99. Zone B £14.99
In most cases the standard service on orders received prior to 2:00pm on stock items for delivery to addresses in Mainland UK is that the goods will be delivered within three working days (i.e. If you place your order before 2:00pm on Monday your goods should be delivered by Thursday).
A next day service is available in zone A (England and Southern Scottish Mainland), at a cost of £8.99 on orders placed before 2:30pm. This service is not available in zone B or on weekends, bank holidays or over the Christmas shutdown (usually the 3 days from Christmas Day).
Any free shipping or delivery offers must be claimed by entering the offer code stated on the product page, when going through the checkout proceedure.
Delivery times for larger and non stock items will be advised at point of purchase.
For full list of shipping prices and zones see Delivery terms.
All first time orders must be delivered to the registered cardholders address.
In all cases, Martin & Partners will not be held liable for missing goods, if the goods are not signed for by the consignee (the person that placed the order) at the address stated on the order. If alternative arrangments need to be made, e.g. alternative address, left with neighbour or in a secure location, then they should be made known to Martin & Partners within 30 minutes of placing your order (please note that alternative addresses cannot be used for your first order with Martin & Partners).
In the event that our driver/courier is unable to deliver your package to the specified address, a card will be left outlining details of alternative arrangements that can be made. One further attempt will be made to deliver items (usually on the next working day) and a 2nd card will be left. If alternative arrangements are not made but you within 7 days of the first delivery attempt then your items will be returned to us. A second delivery charge will be payable by you to re-send your items.
When collecting items ordered online proof of identity will be required along with the card used to pay your order.
For deliveries outside the stated zones please contact us on the number below.
If you have any queries relating to the delivery of your order you can contact us on 01604 595540 or e-mail us at firstname.lastname@example.org quoting your order number.
In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.
Risk and Title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
All prices quoted unless stated are inclusive of Vat. The only possible additional charge above the price quoted for the item is a carriage charge or an optional additional charge for a next day delivery. "Normal Price" refers to Manufacturer's Recomended Retail Price.
The Vat element of each purchase is clearly detailed on the Martin & Partners invoice.
Please note that the prices shown are the Martin & Partners Online prices which may differ to the in-store prices.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Martin & Partners Ltd take great care to ensure that all the products featured on this website are of a high quality.
As part of our commitment to quality we provide 1 year's guarantee on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, manufacturers may give much longer guarantees on their products.
As far as Power Tools are concerned Martin & Partners Ltd follows the manufacturer's policy, details of which will be included with the product.
If a product is faulty and under guarantee you should follow the procedures detailed below.
Cooling Off Period
You may, if you wish, cancel your order for any reason within 7 days starting on the day after you receive the goods. To do this you will need to notify us either in writing or by contacting us on our 01604 595540 that you wish to do this, specifying the order number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation, provided that the goods are unused, in thier origional , undamaged, packaging and in a saleable condition.
Returns & Refunds : Items not required
We at Martin & Partners aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging and is in saleable condition.
All you need to do is to contact us on 01604 595540 and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form . Unfortunately we cannot accept proof of posting as confirmation of delivery.
Upon receipt of the item(s) we will refund the full value of the item(s) (excluding any delivery charge) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs
within 30 days.
If the packaging is obviously damaged upon delivery we would advise you to refuse delivery and contact us.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Martin & Partners Ltd at Gladstone Close, Northampton, NN5 7AY. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any other of the ways specified in the previous paragraph under the heading 'Written communications'. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control 'Force Majeure' Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following
Strikes, lock-outs or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
All offers are stricley subject to availability and may be withdrawn at any time.
Martin & Partners terms of sale apply to all transactions. See website for details.