Terms And Conditions
These are our terms and conditions. Please read them with care. For t's & c's relating to our Real Deals for You promotion, please go to the bottom of this page.
otherwise agreed by us in writing, these Conditions of Sale apply to all sales
entered into by us, and these Conditions shall override and supersede any
Conditions of Purchase stipulated by the Buyer, unless and to the extent that
any such conditions of the Buyer have been specifically agreed in writing by
Jack's Toolbox is the online trading name of Martin & Partners Ltd, Registered office, Gladstone Close, Northampton. NN5 7AY.
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years of age.
Visa (not Visa Electron), Mastercard and Switch are accepted as methods of payment. All transactions are in pounds sterling.
Charge for standard delivery within Zone A is £6.49. Zone B £14.99
In most cases the standard service on orders received prior to 12:30pm on stock items for delivery to addresses in Mainland UK is that the goods will be delivered within three working days (i.e. If you place your order before 12:30pm on Monday your goods should be delivered by Thursday).
A next day service is available in zone A (England and Southern Scottish Mainland), at a cost of £8.99 on orders placed before 12:30pm. This service is not available in zone B or on weekends, bank holidays or over the Christmas shutdown (usually the 3 days from Christmas Day).
Any free shipping or delivery offers must be claimed by entering the offer code stated on the product page, when going through the checkout proceedure.
Delivery times for larger and non stock items will be advised at point of purchase.
For full list of shipping prices and zones see Delivery terms.
All first time orders must be delivered to the registered cardholders address.
In all cases, Martin & Partners will not be held liable for missing goods, if the goods are not signed for by the consignee (the person that placed the order) at the address stated on the order. If alternative arrangments need to be made, e.g. alternative address, left with neighbour or in a secure location, then they should be made known to Martin & Partners within 30 minutes of placing your order (please note that alternative addresses cannot be used for your first order with Martin & Partners).
In the event that our driver/courier is unable to deliver your package to the specified address, a card will be left outlining details of alternative arrangements that can be made. One further attempt will be made to deliver items (usually on the next working day) and a 2nd card will be left. If alternative arrangements are not made but you within 7 days of the first delivery attempt then your items will be returned to us. A second delivery charge will be payable by you to re-send your items.
When collecting items ordered online proof of identity will be required along with the card used to pay your order.
For deliveries outside the stated zones please contact us on the number below.
If you have any queries relating to the delivery of your order you can contact us on 01604 595540 or e-mail us at firstname.lastname@example.org quoting your order number.
In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.
Risk and Title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
All prices quoted unless stated are inclusive of Vat. The only possible additional charge above the price quoted for the item is a carriage charge or an optional additional charge for a next day delivery. "Normal Price" refers to Manufacturer's Recomended Retail Price.
The Vat element of each purchase is clearly detailed on the Martin & Partners invoice.
Please note that the prices shown are the Martin & Partners Online prices which may differ to the in-store prices.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Martin & Partners Ltd take great care to ensure that all the products featured on this website are of a high quality.
As part of our commitment to quality we provide 1 year's guarantee on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, manufacturers may give much longer guarantees on their products.
As far as Power Tools are concerned Martin & Partners Ltd follows the manufacturer's policy, details of which will be included with the product.
If a product is faulty and under guarantee you should follow the procedures detailed below.
All sizes, colours and designs are approximate and may differ from
those published. All images are for illustrative purposes only!
Cooling Off Period
You may, if you wish, cancel your order for any reason within 7 days starting on the day after you receive the goods. To do this you will need to notify us either in writing or by contacting us on our 01604 595540 that you wish to do this, specifying the order number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation, provided that the goods are unused, in thier origional , undamaged, packaging and in a saleable condition.
IN NO CASE SHALL THE
PROPERTY IN ANY GOODS PASS TO THE BUYER UNTIL ALL MONIES OWED TO US BY THE
BUYER HAVE BEEN PAID IN FULL TO US. In the event of default by the Buyer
in payment of the monies owed to us in accordance with these Conditions,
we shall be entitled (without prejudice to any other rights or remedies)
TO REPOSSESS THE GOODS at any time after such default. The risk of loss,
destruction or damage to goods shall pass to the Buyer upon delivery, and
the Buyer shall hold us fully indemnified in respect thereof.
Returns & Refunds : Items not required
We at Martin & Partners aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging and is in saleable condition.
All you need to do is to contact us on 01604 595540 and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form . Unfortunately we cannot accept proof of posting as confirmation of delivery.
Upon receipt of the item(s) we will refund the full value of the item(s) (excluding any delivery charge) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
For over the counter sales,
returns for undamaged
items are accepted if returned to us within 30 days of purchase,
undamaged, in original packaging
with a copy of your purchase receipt. The goods will be checked to ensure that
they are in a saleable condition. Your statutory rights are not affected.
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.
Upon receipt o